Application Maintenance
Services

During the software implementation phase, post go-live activities such as performance monitoring, routine and extraordinary maintenance, as well as planning updates for releases, are frequently overlooked. This oversight can lead to adverse effects on the software’s efficiency and usability, and the importance of maintenance is often only understood when issues or malfunctions occur.

AKC has introduced an innovative approach that regards Application Maintenance (AM) as a crucial phase in the project lifecycle, offering a dedicated service for continuous software monitoring. Through regular reviews with the client, progress is assessed and corrective actions are taken to keep the implementation in optimal condition, also integrating new functionalities provided by the software vendor.

This innovative perspective facilitates the prediction of issues and the strategic planning of interventions, avoiding the need to wait for malfunctions or issues to arise. Additionally, even impeccably executed implementations often face challenges over time due to evolving business requirements or performance that no longer aligns with the past. Only through a proactive AM service can the effective upkeep of software functionalities and its adaptability to shifting market conditions be assured, ultimately leading to a reduction in the overall Total Cost of Ownership (TCO) of the investment.